By using the eliksiri.com website and ordering products, you accept these terms of use and purchase. Please read them carefully before making a purchase. The site is managed by "IN SPE" Limited Liability Company for Trade in Goods and Services – Bar, with its registered address at 4/9 Vladimir Rolović Street, Bar, VAT ID: 02090457, registration number (CRPS): 5-0088251/016. For matters not covered by these terms, the laws of Montenegro shall apply, primarily the Law on Consumer Protection ("Official Gazette of Montenegro," No. 2/14, 6/14, 43/15, and 70/17) and the Law on Obligations.
All prices on the website are displayed in euros (EUR) with VAT included. The price valid at the time of order confirmation is the price at which the order is fulfilled. We strive to ensure that all product information, photographs, and prices are accurate and up-to-date; in the event of an obvious error in the price or product description, we reserve the right to notify you and offer order cancellation or modification.
Product photographs are for illustrative purposes only and may not fully correspond to the actual appearance of the product (color shade, manufacturer's packaging, etc.).
You create an order by adding products to the cart and filling in the delivery details. After a successfully created order, an automatic confirmation with the order number and an overview of the ordered items will arrive at the email address you provided. If any of the ordered products are not available, we will contact you to arrange a replacement, partial delivery, or cancellation.
Shopping is done in a few simple steps: (1) find the desired product by searching or through categories; (2) click „Add to Cart”; (3) when you finish your selection, open the cart and click „Checkout”; (4) enter your shipping information and choose the payment method; (5) confirm the order by clicking „Place Order”. If you are paying by card, you enter your card details in secure fields and, if necessary, confirm the payment with your bank (3D-Secure). After that, you will receive an email with confirmation and the order number.
Available payment methods and all details regarding payment card transactions, data protection during payment, currency conversion, and refunds are described on the Payment Terms page.
We deliver within Montenegro via local courier services, and outside Montenegro via a courier service. DHL Express. "IN SPE" d.o.o. commits to handing over the order to the courier service within 2-4 business days of order confirmation (orders placed on weekends and holidays are handed over on the next business day). "IN SPE" d.o.o. is not responsible for delivery times after the shipment has been handed over to the courier service.
Shipments are delivered on workdays, during the courier service's working hours. If you chose cash on delivery, you will pay the order amount and delivery costs to the courier upon receipt. If you are paying by payment card, you will not pay anything to the courier upon delivery. The courier will contact you by phone shortly before delivery. If the courier does not find anyone at the address, they will attempt delivery again, i.e., they will contact you to arrange a new delivery time; after two unsuccessful attempts, the shipment is returned to the sender.
The international shipping price is calculated in the cart depending on the delivery country and the weight of the shipment, and is displayed before order confirmation. The delivery time is 3-8 working days from handing over the shipment to the courier service.
Customs duties and taxes: Shipments delivered outside Montenegro are subject to customs procedures in the country of import. Any customs duties, value-added tax, and customs processing costs in the country of delivery. the recipient of the shipment bears the costs, in accordance with the regulations of that country, and they are not included in the product price or the shipping cost. Before placing an order, we recommend that you inform yourself about the import rules applicable in your country.
Export restrictions: Certain products from our range may be subject to import restrictions in certain countries (especially products of animal origin and dietary products). We reserve the right to notify you after receiving your order if the ordered product cannot be delivered to your country, along with an offer for a replacement or a refund of the paid amount.
Cash on delivery and in-person pickup are available exclusively for deliveries within Montenegro; international orders must be paid by credit card.
We will pack the products you order via the website in a way that protects the integrity of the shipment (transport packaging).
You can pick up the goods you ordered through the website in the following ways:
If for objective reasons (unavailability of the item, extraordinary circumstances with the courier service, etc.) we are unable to deliver the order within the specified timeframe, we will notify you of the delay and the new delivery date via email or telephone. In that case, you have the right to modify or cancel the order, with a refund of any amount already paid.
IMPORTANT NOTE: We recommend that you determine the condition of the shipment before acceptance. It is very important that you note any transport damage visible on the transport packaging before accepting the shipment. If you notice any damage to the transport packaging, please ask the courier to wait while you open the shipment and check whether the damage to the shipment has also caused damage to the delivered products. If you notice any irregularities on the product itself, return the delivered product with the courier. If you fail to determine the damage before acceptance, we recommend that you contact the courier service that delivered the package within 24 hours of delivery to draw up a damage report, and notify us via e-mail info@eliksiri.com or phone +382 67 968 268. By following this procedure, your rights will be protected in the most effective way.
Our consistently successful business is, among other things, a testament to the special relationship we have built with our customers. Our primary goal is to establish a relationship of trust with you and to provide services that meet your every wish and need. Our primary goal is a customer who is completely satisfied with our products and service. However, if you are dissatisfied with a delivered product, rest assured that your complaint will be handled in accordance with applicable regulations.
We guarantee a refund or product replacement if the product delivered to you has obvious defects, if it is damaged, as well as in the event that we sent you a product you did not order. Please report any transport damage to us within 24 hours of receiving the shipment, due to the claims deadline for the courier service.
You can submit a complaint:
Please include your order number and, if possible, photos of the product with your complaint. In accordance with the Consumer Protection Act, we will respond to the complaint without delay, and no later than 8 days from receipt, with a statement on the request and a proposed solution (removal of the defect, replacement, price reduction, or refund). In the case of a valid complaint, the cost of returning the goods will be covered by "IN SPE" d.o.o. A refund or replacement will be issued upon receipt of the returned product and after the complaint has been approved.
We perform a quality check of the ordered products before delivery, and the expiration date is indicated on the products or on the product declarations.
According to the Consumer Protection Law of the Republic of Serbia ("Official Gazette of the Republic of Serbia," No. 2/14, 6/14, 43/15, and 70/17), purchases made through our online store eliksiri.com are considered distance contracts.
In accordance with Article 74c of the Law, a consumer (an individual who purchases a product to satisfy their individual needs and not for the purpose of carrying out professional activity) has the right, without stating reasons, to unilaterally terminate a distance contract within 14 days from the day the product is delivered into the possession of the consumer, or the possession of a person designated by the consumer who is not the carrier. Upon withdrawal, the buyer may, but is not required to, state the reasons for withdrawal.
Cancellation of the contract is executed by submitting a statement on unilateral contract termination, i.e., by filling out the form available on our sales website. The form should be filled out with the relevant customer and purchased product data and submitted to us via email at info@eliksiri.com or by mail to the address: „"IN SPE" LLC, 4/9 Vladimir Rolović Street, Bar, Montenegro.
If you decide to withdraw from the contract, we kindly ask you to state the reason for withdrawal (not mandatory) in the withdrawal form, so that we can address the cause of your dissatisfaction as soon as possible and improve our business in order to meet the interests of our customers.
We will confirm receipt of the withdrawal statement without delay in writing or by electronic means. Along with the confirmation, we will also send you instructions on how to return the goods. In accordance with the Law, the direct costs of returning the product are borne by the customer, unless "IN SPE" d.o.o. explicitly states that it will voluntarily cover the return shipping costs. For international orders, the direct costs of returning goods from abroad, as well as any applicable return customs fees, are the responsibility of the customer. The instructions will provide you with the most efficient and cost-effective way to return the product to us.
If after picking up the shipment you find that a product you did not order was mistakenly delivered to you, that a product you did not order was delivered and invoiced alongside the ordered one, or if for any reason you have changed your mind and decided against the purchase, you have the right to return the disputed products, and we will refund your money or replace the product with another one, at your request. The conditions under which we will enable you to get a refund are as follows:
Within 14 days of receiving the withdrawal statement, or of receiving the returned goods or proof that the goods have been shipped, "IN SPE" d.o.o. will refund the amount paid to you.
Upon receipt of the product, it will be determined whether the product is functional and undamaged. The customer is solely responsible for any diminished value of the product resulting from handling the goods in a manner that is inadequate, i.e., exceeding what is necessary to establish its nature, characteristics, and functionality. If it is determined that the malfunction or damage to the product occurred through the customer's fault, the refund will be denied, and the product will be returned to the customer at their expense.
Note — Exceptions to the right of withdrawal (Article 74j of the Law): The right to unilateral contract termination does not apply, inter alia, to sealed goods which are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery. This means that cosmetic and dietary products whose protective foil has been removed, or which have been opened or used after delivery, cannot be returned on this basis.
In the event of a return of goods and a refund to a customer who previously paid by credit or debit card, partially or in full, regardless of the reason for the return, "IN SPE" d.o.o. is obligated to process the refund exclusively through VISA, EC/MC, and Maestro payment methods, which means that upon the seller's request, the bank will credit the funds to the cardholder's account.
In the event of returning goods and refunding funds to a customer who previously paid upon receipt (COD) or by bank transfer, "IN SPE" d.o.o. will issue the refund by depositing the amount into the customer's bank account specified in the unilateral contract termination statement.
The trader is obliged to return to the consumer without delay the amount that the consumer paid under the contract, and no later than within 14 days from the day of receiving the withdrawal statement, i.e. from the receipt of the returned goods.
„"IN SPE" LLC is not responsible for damages that occur because you did not properly package the items you wish to return before transport. As a result, the product may be delivered to us as damaged, and you will not be able to exercise your right of unilateral termination and refund. Therefore, please adequately package the products you wish to return. In accordance with legal regulations, you are obligated to bear the direct costs of return.
Copyright
All content on the eliksiri.com website (text, photographs, logos, graphic designs) is protected by copyright and may not be used without the prior written consent of "IN SPE" d.o.o. Bar, except for informational and non-commercial purposes with attribution to the source.
Law and jurisdiction
The terms of use and the use of this site are subject to the laws of Montenegro. We will endeavor to resolve any disputes amicably. Otherwise, the court in Bar is competent, with the application of Montenegro law.
Rules for loyalty programs, surveys, campaigns, and similar promotions
All promotions, competitions, loyalty programs, and similar activities available through this website will be subject to specific rules that are separate from these Terms of Use. By participating in them, you will be subject to those rules, which may differ from the terms and conditions set forth herein.
User notifications
If you have any questions or remarks regarding this website, please send a message via the „Contact” page, to the e-mail info@eliksiri.com or phone +382 67 968 268.
Limitations
Not all services must be available to all persons or in all geographic locations. Participation and receipt of gifts in a campaign or similar promotions may not be enabled for all persons. We reserve the right to limit the availability of this site or the provision of any services to any person or geographic area, at our election, at any time, and in our sole discretion.
Changes to the terms of use
We reserve the right to modify these terms. All changes will be published on the website eliksiri.com so that you are fully informed about how our website is used. The applicable version is the one published on the website at the time the order is created.
Thank you for your trust.
