Payment for products on our online store eliksiri.com can be made in one of the following ways:
All prices are shown in euros (EUR), with VAT included.
After the card details are entered and the payment is confirmed, the bank authorizes the transaction, thereby approving the order, which then enters the further preparation process for delivery. The amount will be reserved on your card (account) and will not be available to you for any other purpose.
When entering payment card data, confidential information is transmitted over a public network in a protected (encrypted) form using the SSL protocol, applying the most modern methods of sensitive data tokenization, and in accordance with PCI-DSS standards. At no point is the payment card data available to the merchant.
3D Secure protection for all merchants and buyers — AllSecure Payment Gateway uses the highest global standards for data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically enrolled in 3D-Secure protection, thereby guaranteeing secure purchases for customers. Customers' payment card numbers are not stored on the merchant's system, and the entry itself is protected by SSL data encryption.
PCI DSS Standards AllSecure Payment Gateway is constantly aligned with all requirements of card organizations in order to increase the level of security for merchants and buyers. From 2005 to the present, without interruption, the system has been certified as PCI-DSS Level 1, which represents the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a norm that defines the necessary security measures during the processing, storage, and transmission of sensitive card data. PCI standards protect sensitive cardholder data throughout the entire payment process: from the moment of data entry at the merchant's point of sale, during communication between the merchant and relevant banks and card organizations, as well as the subsequent storage of that data.
In the event of a refund to a customer who has previously paid with a payment card, partially or in full, regardless of the reason for the return, that refund is made exclusively via the same VISA, Maestro, or MasterCard card used for payment. This means that our bank will, upon our request, issue a refund to the cardholder's account. The above also applies to international orders.
For orders paid cash on delivery, the refund is made by payment to the customer's current account, within the period prescribed by law.
All payments will be made in euros (€). If the payment is made using payment cards issued by foreign banks, the transaction amount will be converted into the cardholder's local currency, according to the exchange rate of the Visa/Mastercard card associations.
If the delivered product has a defect, does not match the ordered one, was damaged in transport, or you wish to dispute a transaction, you can submit a complaint:
Along with the complaint, it is necessary to provide the order number and a description of the reason for the complaint (preferably with product photographs). We will respond to the received complaint without delay., and at the latest within 8 days from the date of receipt, with a statement on the request and a proposed solution: removal of the defect, product replacement, price reduction, or refund. Visible transport damage must be reported to the courier upon delivery, and us notified within 24 hours of receiving the shipment at the latest.
If the complaint is approved for an order paid by payment card, the refund is made in the manner described in the „Refund” section — exclusively by transaction cancellation via the same card.
IN SPE LLC
Headquarters: 4/9 Vladimir Rolović Street, Bar, Montenegro
PIB/VAT No: 02090457 | Registration No: 5-0088251/016
Phone: +382 67 968 268 | Email: info@eliksiri.com
Opening hours: daily 8 AM – 9 PM
